01
A service before arrival
Infinity positions recognition as a continuous service rather than a sequence of transactions.
Solitaire Infinity
An RFID passport badge and service concept designed around Singapore Airlines’ Solitaire passengers.
Infinity is an RFID passport badge and service layer for Singapore Airlines Solitaire-tier passengers, designed from customer and staff perspectives to replace transactional moments with personal interactions.
Role
Product Design | Service Design | User Experience
02
Passport badge
The RFID object is designed to sit naturally with a passport while enabling discreet identification.
03
Journey mapping
Service diagrams connect passenger and staff touchpoints across the travel experience.
04
Interaction detail
In-hand studies focus on how the badge is carried, presented and understood.
05
Service ecosystem
The closing view brings the physical object and supporting service moments together.